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The Crypto Merchant Guarantee

The Best U.S. Based Source For Premium Authorized Hardware Wallets

The Dangers of Unauthorized Resellers

Easy 30 Day Returns & Money Back Guarantee

U.S. Based Tech Support

Do your hardware wallets come with a manufacturer warranty?

Why Hardware Wallets?

Why do I need a hardware wallet and how does it work?

What is the purpose of the recovery seed phrase?

What to do if my device is lost or stolen?

What is the advanced passphrase option?

Ledger

What coins does Ledger support?

What operating systems is the Ledger Nano S compatible with?

Ledger firmware update troubleshooting

The LCD screen is displaying "MCU firmware is not genuine"

I'm stuck in the firmware update process

I'm having issues doing the Ledger firmware update on Windows

Trezor

What coins does Trezor support?

Can I import my coins from my Trezor One to the Trezor Model T?

What are the differences between the Trezor One and the Trezor Model T

Orders and Shipping

What are the shipping times/cost?

Which payment methods does The Crypto Merchant accept?

What is your return policy?

Can I pick up my order in a store?

Do you ship to Canada?

Do you ship internationally?

If I live outside the US, will I be charged additional import taxes?

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